Company information
• name: Stageshop Kereskedelmi és Szolgáltató Kft.
• address: 1011 Budapest, Corvin tér 6. Hungary
• Register of Companies-Nr: 01-09-885003
• Tax Number: 14018237-2-41
• email: [email protected]
• Tel: +36-1-2015700 or +36-20-4937400
• managing director: Ernő Galambos
The following conditions are related to your legal rights and
obligations. Please read carefully.
General section
All orders are conducted exclusively electronically through the web shop, over the Internet.
All personal information provided are stored to ensure the fulfillment of the contractual obligations, and for proof of the contractual conditions. Data will not be provided to any third party and follow all data protection laws during their use.
The prices displayed are the actual consumer prices. In case of a technical error incorrect prices appear, we will be contacting you over the phone or in email before the completion of the order.
Orders
While the process of ordering is simple, in the best interest of both of us, please be especially attentive when ordering.
Choose the wanted item.
Choose the shipping address and method of payment
Provide the requested personal information (if you have not yet
registered before). Only the starred items are mandatory to fill out.
Double check the information provided
Send order
Confirmation
Normally, confirmation is sent within a few minutes. Within 1-2 workdays we note the exact date of shipping, including all shipping or recipient information. We also send an email after the package has shipped.
Conditions of Payment
Cash on Delivery service requires cash payment to the parcel service delivering the package (only available in Hungary). Alternative methods of payment include pre-payment using bank transfer or credit card payment through secured card payment services by SimplePay simplepay.hu/old/docs/201812/SimplePay_b2c_aff_hun_eng_20181219.pdf payment system.
Shipping
GLS delivery service is used for packages under 31 kilograms. For packages over 31 kilograms we may use alternative shipping methods (UPS). Overseas shipping is possible, we use only UPS and FedEx. You will be contacted to discuss possible shipping options. Shipping takes 1-2 workdays within Hungary and 3-6 workdays within the EU. We do not ship any countries are under restrictions by EU or our forwarder partners included Russian Federations, Ukraine. Also we do not make shipping to Serbia because the very bad customs process, only personal collection is accepted!
Recipient information and packaging
Please throughly inspect the package upon delivery in the presence of the person who delivered it. The package should contain the following:
- the ordered product
- product manual and warranty information (when supplied),
- original invoice
IMPORTANT:
Customers must ensure that any transportation and packaging damage detected is confirmed in writing by the courier upon delivery and reported. We also ask that customers who are consumers notify us of any clearly identifiable transportation damage.
Please open the product with care without much damage to the shipping materials. This could simplify the process in case a return is needed. We only accept the product in the original packaging in case you decide to return it.
Prices
We complete the transactions at the prices displayed at the time of the order. Prices are confirmed upon time of order. The prices include the Value Added Tax. We reserve the right to change prices.
For orders outside the EU
In case the purchase is completed and delivered to a non EU country (like Switzerland, Norway, Serbia, USA, etc.) we will always contact you before finalizing the purchase. For non-EU purchases, the 27% Hungarian Value Added Tax will not be levied. On the other hand, these items will have to go through the customs of the receiving country and customs fees will be levied by the government of the recipient country. The amount of these fees depend on the recipient county and the price of the item(s) purchased. Please always contact us prior to purchase.
For customers with EU community tax number:
If you are in possession of EU community tax number, we do not levy the 27% Value Added Tax. If you have such a tax number, please always contact us prior to purchase.
Money-back guarantee
Order carefully! Order the goods you have chosen only when you are sure they completely fulfil your expectations. If you are not sure, contact us through an e-mail or call.
You have the right to withdraw from a deal, unconditionally, as specified in detail in Decree 17/1999. For your safety, we offer a money-back guarantee on goods that are not to your linking, on condition that:
fewer than 14 days have passed since your purchase,
you can produce the documents related to the purchase (invoice, warranty, etc.),
the goods are undamaged, complete with all their accesories and returned in their orignal packaging.
NOTE: If a guitar damaged (like cracks etc.) by unpleasant temperature during shipping is the risk of the buyer!
Important! Spare parts already replaced, open containers of lubricants, cleansers and other care items, strings as well as sale and discount items are not covered by the money-back guarantee.
Return policy and procedures
*put the item back in its original packaging,
*wrap carefully and seal,
*post to the address on the bill of delivery, using the green delivery slip (inland postal package). From out of Hungary, returns are processed by Stageshop through our parcel service partner.
Important! Cash-on-delivery goods cannot be returned. We debit the cost of transactions from the purchase price. The costs of returns (of delivery to the customer and transport back to the supplier) incurred on the basis of the customer’s right to withdrawal are borne by the customer, even if the customer did not have to pay for delivery.
Having the purchase replaced in person (at the Stageshop premises) is by appointment. Write to [email protected] call +36-1-201-5700 in office hours for further information, queries, requests and problems.
Warranty
Warranty for products supplied are in concordance with Decree 117/1991.
For spare parts, the invoice is the warranty card. No separate warranty card will be supplied.
For spare parts, the condition of the warranty is professional installation by an appropriate service facility (this is especially true for electron tubes).
Manufacturer Warranty
Since manufacturer warranties are supplied with different conditions and different warranty periods, please contact us via email at [email protected] or over the phone at +3612015700 during business hours with any questions.
Data protection
All personal information provided are stored to ensure the fulfillment of the contractual obligations, and for proof of the contractual conditions. Data will not be provided to any third party and follow all data protection laws during their use.
Shipping Costs
For shipments within Hungary by GLS
1. 2.400,-Ft up to 2 kg with pre-, or credit card payment
2. 2.900,- Ft up to 2 kg with cash on delivery
3. 2.900,- Ft from 3 to 5 kg with pre-, or credit card payment
4. 3.400,-Ft from 3 to 5 kg with cash on delivery
For purchases above 45.000,-Ft only the 500,-Ft cash on delivery fee is payable. Orders with pre-, or credit card payment will be delivered free of charge within Hungary.
For purchases above 90.000,-Ft all deliveries are free of charge within Hungary.
For order of 250,- EUR and above shipping to any EU country is FREE, except used products and discount priced products.
We are shipping our all products to overseas like USA and CANADA. Shipping fee depends on weight, dimensions of pack and destination. For example an acoustic guitar shipping cost is about 200-250 US Dollars to USA by one of major parcel service like UPS or FedEx. Please ask shipping quote before place your order.